Refund Policy
Refund and cancellation terms for wallet top-ups and bill payments made through Aerish Academy.
1. Scope
This policy applies to transactions through Aerish Academy, namely wallet top-ups and bill payments (e.g. tuition/school fees) processed via payment gateways.
2. General Principle
Bill amounts are set by the school. Aerish facilitates payments; decisions on refunds for payments to a school ultimately follow that school’s policy.
3. Wallet Top-ups
Successful top-ups are credited to your wallet balance and can be used for payments within the platform. Balances generally cannot be withdrawn as cash unless permitted by school policy.
4. Failed, Duplicate, or Expired Transactions
For failed or expired transactions, no funds are charged; if funds were charged, they will be reconciled and returned. For duplicate or overpaid amounts, the excess may be returned to your balance or via an agreed channel.
5. Gateway Fees
Service/payment-gateway fees already charged on a transaction are generally non-refundable.
6. How to Request
Submit a refund request to your school or contact us with transaction proof (date, amount, reference number). We will verify and process within a reasonable time subject to the payment gateway/bank process.
7. Contact
WhatsApp +62 899-4237-764 · Email [email protected].
This document is part of the Aerish Academy service and may be updated from time to time. It does not constitute legal advice. For questions, contact us via WhatsApp +62 899-4237-764 or email [email protected]. Effective as of August 29, 2026.