Student Laundry Guide: Rates, Orders, Statuses, and Complaints

This guide is for admins and dorm laundry staff. You will set up rates, log laundry orders, update their status until handover, and handle complaints.

Before you start

• The Laundry menu only appears when the Laundry add-on is in your school's subscription.
• The menu is for Superadmin and Admin. Each page also follows permissions in Access Control, such as Lihat Dashboard Laundry, Lihat Order Laundry, Lihat Komplain Laundry, and Lihat Tarif Laundry.
• You can only log orders once at least one service type and rate are active.
• The laundry tabs and list tables follow your language, but most forms and buttons show Indonesian labels; this guide quotes those as they appear.

Set up services, categories, and rates

1. Open Laundry → Laundry Settings (/admin/laundry/settings).
2. On the Service Type tab, click Tambah Layanan. Enter the Nama Layanan (for example, Reguler), Deskripsi, and Urutan Tampil (display order). Turn on Gunakan mode express for an express service, then click Simpan Layanan.
3. On the Item Category tab, click Tambah Kategori for item types such as shirts, trousers, or bed sheets, then Simpan Kategori.
4. On the Tariff tab, click Tambah Tarif. Choose the Jenis Layanan, enter a Nama Tarif, choose the Satuan (unit: Per Kilogram, Per Pcs, or Paket), enter the Harga (price), then Simpan Tarif.

Deactivate entries you no longer use so the order form stays tidy. Use the Status filter (Aktif or Nonaktif) to see them.

Log a laundry order

1. Open Laundry → Laundry Orders (/admin/laundry/orders) and click Catat Order (log order).
2. Under Data Pelanggan (customer), choose:
   • Member: find a user with Search Member (phone number, username, or full name).
   • Non-member: enter Nama Lengkap (full name) and Nomor HP (phone).
   Also fill in Asrama / Lokasi (dorm or location).
3. Under Layanan & Tarif, choose the Jenis Layanan and Tarif.
4. Enter Berat (kg) or Jumlah Pcs to match the rate's unit. The system shows a Nominal rekomendasi (suggested amount); click Gunakan to use it as the Total Harga (Rp), or type your own.
5. If needed, click Tambah Item to record items by Kategori and Jumlah, and add a Catatan petugas (staff note).
6. Click Simpan Order. New orders start as Diterima (received).

Update an order's status

1. In the order list, open the order. The detail page shows the summary, item breakdown, and status history.
2. Click Update Status, choose the Status Baru (new status), add a Catatan Progres (progress note) if needed, then click Simpan Status.

A status can only move to the next stage:

Current status	Next options
Diterima (received)	Ditimbang (weighed)
Ditimbang	Dicuci (washing)
Dicuci	Dikeringkan (drying)
Dikeringkan	Disetrika (ironing)
Disetrika	Siap Diambil (ready for pickup)
Siap Diambil	Diantar (delivering) or Selesai (completed)
Diantar	Selesai

At any stage before Selesai, an order can also be marked Komplain (complaint) or Hilang (lost). Selesai, Komplain, and Hilang are final, so the Update Status button no longer appears.

Handle complaints

1. Open Laundry → Laundry Complaints (/admin/laundry/complaints). Complaint types: Barang Hilang (missing), Barang Tertukar (swapped), Barang Rusak (damaged), Tidak Lengkap (incomplete), and Terlambat (late).
2. Click the order number to see the related order's history.
3. In the action menu, choose Edit. Pick the Status Penanganan (Terbuka, Diselidiki, Selesai, Ditolak, meaning open, investigating, resolved, rejected), write the Resolusi / Catatan Internal, then click Simpan Penanganan.

Monitor the Laundry Dashboard

Laundry → Laundry Dashboard (/admin/laundry) summarizes Order Masuk Hari Ini (today's orders), Menunggu Diproses (waiting), Siap Diambil, Selesai, Terlambat (overdue), and Komplain Aktif (open complaints). An order is overdue when it has not reached Siap Diambil within 24 hours (express service) or 72 hours (regular service) of being logged. Click a card to open the matching list.

Troubleshooting

• Referensi order laundry belum lengkap: there is no active service type, or no active rate for the chosen service. Add them in Laundry Settings.
• Simpan Order is disabled: the customer, service, rate, or total price is missing, or weight and piece count are both empty for a rate other than Paket.
• The status you want is not in the list: statuses must follow the order. For example, a Dicuci order must pass Dikeringkan and Disetrika before Siap Diambil.

Next steps

• How to Add Dormitory Rooms
• User Accounts and Access Control